WHY IS ARCH SUPPORT IMPORTANT?
Q. I have never had foot problems. Why should I wear a MOSZKITO Footbed?
A. Even if you have never had foot problems, wearing MOSZKITO products will eliminate pressure points on your feet and evenly distribute your weight. Moszkito products provide true orthotic support in your arch and heel, which in turn will enhance energy and eliminate foot fatigue.

Q. What is the difference between an insole and MOSZKITO products?
A. A MOSZKITO footbed offers foot support to the heel and arch, while many insoles only provides cushioning to the foot and do not relieve pressure points.

Q. Can MOSZKITO products be used in more than 1 shoe?
A. Yes, they are transferable, but for convenience, it is easy and affordable to have additional pairs for frequently worn shoes. With over 100 shapes you can get your size at a fraction of the cost of custom products.

Q. I am a skier; will they work in my ski boots?
A. Yes, they are great for all edge control sports; the Rigid model & Crush Active will give you the best results.

Q. I have different-size feet and they need a special shape. Can you fit me?
A. Yes, our CRUSH product is custom and we can fill any of your needs. Even cheaper than what stores charge for prefabricated models.

Q. I have pain in my foot.
A. If you are experiencing any pain please visit a footcare specialist or consult a podiatrist. You can locate one near you by visiting www.apma.org Podiatrist Locator.

TOPSOLE
Q. Why do MOSZKITO footbeds use Ortholite® top covers?
A. Ortholite® will breathe and prevent odor-causing bacteria to grow.

Q. How do I replace the top sole?
A. We sell replacement covers.

WARRANTY and GUARANTEE
Q. Is there a guarantee for MOSZKITO?
A. Yes, there is a lifetime guarantee against breakage on the footbed shell. Sandals are warranted against defective materials and workmanship that occur apart from normal wear. Exchanges on sandals are fine if the sandal has not been worn

Q. What if I want to exchange for a different size?
A. Send exchanges to the address below and include a check for $7.95 for shipping and handling. (All packages should be sent via a traceable method such as US Mail Delivery Confirmation. Moszkito Inc. is not responsible for packages lost in transit.)

Returns & Exchanges:
Moszkito Returns
20343 N HAYDAN ROAD, #105
SCOTTSDALE, AZ 85255-3876

PAYMENT METHODS
Q. What methods of payment does MOSZKITO accept?
A. We accept MasterCard, Visa, American Express, Discover Card, money orders, cashier's checks and personal checks. Address all checks and money orders to Moszkito. We will hold all orders paid by personal check for 19 days or until the check clears.

SHIPPING
Q. What are my choices for shipping within the United States?
A. We offer several shipping methods: We offer FedEx and USPS.

Q. What are the rates for International Shipping?
A. International shipping charges are $30.00 USPS Airmail.

Q. When will my order ship?
A. All orders requesting Best Ground service will be shipped the next business day unless the order is received by 7:00 a.m. Arizona Standard Time. Those orders requesting 2nd Day or Next Day delivery will be shipped the same business day, if and only if the order is received by 9:00 a.m. Arizona Standard Time. The orders that miss the noon deadline will be shipped the following business day (Monday-Friday, excluding Holidays). Delivery to Alaska and Hawaii will take up to 7 additional days.

Q. How can I contact the company if I need help with sizing, ordering, etc.?
A. You can reach us by:

Email: customerservice@moszkito.com
Phone 480-502-0017
Mail: Moszkito Lifestyle Products, LLC
PO Box 25550
Scottsdale, AZ 85255-0109.

CARE & CLEAN
Q. How do I take care of MOSZKITO footbeds?
A. Wash with soapy lukewarm water. Do not soak.

Q. Can I get my leather sandals wet?
A. Yes, they are full grain leather and getting them wet is OK.